01 Overview
This Privacy Policy ("Policy") describes how OkeyPlay ("we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors who access our online casino platform at okeyplay.best and all related services.
OkeyPlay is committed to respecting and protecting the privacy of every Filipino player. This Policy is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, as overseen by the National Privacy Commission (NPC). By creating an OkeyPlay account or using our platform in any way, you acknowledge that you have read and understood this Privacy Policy.
We keep this Policy updated as our services evolve. Whenever we make material changes, we will notify you through your registered email address or via a prominent notice on the OkeyPlay platform. The date at the top of this page always reflects when the Policy was last revised.
02 What Personal Data We Collect
OkeyPlay collects only the personal data necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of personal data we collect include:
| Category | Specific Data Points | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Yes – for KYC |
| Contact Data | Email address, mobile number, residential address | Yes |
| Financial Data | GCash / Maya account reference, bank account number (masked), transaction history | Yes – for payments |
| Technical Data | IP address, device type, browser type, operating system, session duration | Auto-collected |
| Usage Data | Games played, bets placed, login timestamps, platform navigation patterns | Auto-collected |
| Communications | Support chat logs, email correspondence, feedback submissions | When initiated |
We do not collect sensitive personal information such as race, religion, health data, or political affiliations, except where required by law or specifically relevant to responsible gaming assessments.
03 How We Collect Your Data
OkeyPlay collects your personal data through the following means:
- Direct collection: Information you provide when registering, completing KYC verification, making deposits or withdrawals, or contacting our support team.
- Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you access or interact with the OkeyPlay platform.
- Third-party providers: We may receive information from licensed payment processors (such as GCash and Maya) to verify and complete financial transactions. We may also receive data from identity verification services used during KYC.
- Regulatory sources: In some cases, we may receive information about players from the Philippine gaming regulatory authority or law enforcement agencies where required by law.
04 Why We Use Your Personal Data
OkeyPlay uses your personal data strictly for the purposes listed below. We never use your data for anything outside these stated purposes without your explicit consent.
- Account management: To create, manage, and maintain your OkeyPlay player account.
- Identity verification (KYC): To confirm your identity and age as required by Philippine gaming regulations.
- Payment processing: To process deposits, withdrawals, and refunds through GCash, Maya, and other local payment channels.
- Platform security: To detect, investigate, and prevent fraud, money laundering, multiple account creation, and other prohibited activities.
- Customer support: To respond to your questions, complaints, and requests efficiently.
- Regulatory compliance: To meet obligations under Philippine anti-money laundering (AML) laws and gaming regulations.
- Service improvement: To analyse usage patterns and improve the OkeyPlay platform, game selection, and user experience.
- Responsible gaming: To monitor gaming behaviour and provide responsible gaming tools and interventions where needed.
- Marketing communications: To send you information about promotions, bonuses, and new games — only if you have opted in to receive marketing messages.
05 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, OkeyPlay processes your personal data based on the following lawful grounds:
- Contractual necessity: Processing required to perform the contract between you and OkeyPlay (i.e., providing you with the gaming platform and related services).
- Legal obligation: Processing required to comply with Philippine laws, including KYC obligations, AML regulations, and gaming licence conditions.
- Legitimate interests: Processing carried out to prevent fraud, protect platform security, and improve our services — provided these interests do not override your rights.
- Consent: For optional data processing activities, such as marketing communications, where we have obtained your explicit opt-in consent. You may withdraw consent at any time by contacting our support team.
06 Who We Share Your Data With
OkeyPlay does not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited circumstances:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card networks (Visa/Mastercard) — solely for processing your financial transactions.
- Identity verification services: Licensed KYC providers engaged to verify your identity during account registration or withdrawal requests.
- Regulatory authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement agencies, when required by law.
- Technology service providers: Cloud hosting, cybersecurity, and platform analytics providers who operate under strict data processing agreements and are bound by confidentiality obligations.
- Business transfers: In the unlikely event of a merger, acquisition, or sale of OkeyPlay, your data may be transferred to the acquiring entity, with advance notice provided to you.
All third parties who access your data are required to handle it securely and in accordance with applicable Philippine privacy laws. They are prohibited from using your data for any purpose other than what we specify.
07 How Long We Keep Your Data
OkeyPlay retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general data retention periods are:
- Account data: Retained for the lifetime of your account, plus five (5) years after account closure, in compliance with Philippine AML regulations.
- Transaction records: Retained for at least five (5) years as required by the Anti-Money Laundering Act.
- KYC documents: Retained for five (5) years after the end of the business relationship.
- Support communications: Retained for three (3) years from the date of the last interaction.
- Marketing data: Retained until you withdraw consent or for two (2) years from your last engagement, whichever comes first.
Once the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be associated with you personally.
08 How We Protect Your Data
OkeyPlay takes data security seriously. We implement multiple layers of technical and organisational safeguards to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
- SSL/TLS encryption: All data transmitted between your device and OkeyPlay servers is protected using industry-standard SSL encryption.
- Data encryption at rest: Sensitive data — including financial details and ID documents — is encrypted when stored on our servers.
- Access controls: Personal data is accessible only to authorised OkeyPlay staff on a strict need-to-know basis, governed by role-based access policies.
- Regular security audits: Our platform and data systems undergo regular third-party security assessments and penetration testing.
- Incident response: In the event of a data breach that poses a risk to your rights, we will notify you and the National Privacy Commission within 72 hours, as required by law.
09 Cookies & Tracking Technologies
OkeyPlay uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.
We use the following types of cookies:
- Essential cookies: Necessary for the platform to function. These enable core features like logging in, maintaining your session, and securing your account. They cannot be disabled.
- Performance cookies: Collect anonymous data about how players use OkeyPlay, helping us identify and fix issues and improve gameplay performance.
- Functional cookies: Remember your preferences such as language settings, game history, and display choices to personalise your experience.
- Analytics cookies: Help us understand aggregate usage patterns through privacy-compliant analytics tools.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the OkeyPlay platform. We do not use cookies to serve targeted advertising from third-party ad networks.
10 Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by OkeyPlay. To exercise any of these rights, contact our Data Protection Officer at support@okeyplay.best.
11 Minors & Children's Privacy
OkeyPlay is strictly intended for players who are 18 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 18. Our registration process includes an age declaration requirement, and we perform age verification checks as part of our KYC process.
If we discover or reasonably suspect that a registered account belongs to a minor, we will immediately suspend the account, review all associated transactions, and notify the relevant regulatory authorities if required. Any winnings generated by an underage player will be forfeited in accordance with our Terms and Conditions.
If you believe a minor may have accessed OkeyPlay using false information, please report it to us immediately at support@okeyplay.best. We take such matters very seriously and will act swiftly.
12 Changes to This Privacy Policy
OkeyPlay may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform services. When we make material changes, we will:
- Post the updated Policy on this page with a revised "last updated" date.
- Send a notification to your registered email address at least seven (7) days before the changes take effect.
- Display a prominent notice on the OkeyPlay platform prompting you to review the updated Policy.
Your continued use of OkeyPlay after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with the changes, you may close your account before they take effect.
13 Contact Our Data Protection Officer
OkeyPlay has appointed a Data Protection Officer (DPO) who is responsible for overseeing our compliance with the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out:
- Email: support@okeyplay.best (Subject: Data Privacy Request)
- Response time: We aim to respond to all privacy-related requests within 15 business days.
- Escalation: If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
For general questions about your account or the platform, visit our FAQ page or reach us via live chat 24/7.
